Thursday, November 18, 2010

Berating employees is bad form, yo.

"Hey store manager in the loud tie, scolding an employee in front of other employees & customers is unprofessional. No need to make a scene."

I tweeted that
on Tuesday. I was in a store getting a few essentials. I was waiting in line for the self check because the other lines were ridiculously long. The employee at the station was standing at her little podium helping answer questions about coupons for a little elderly woman. One of the store managers came up after the woman walked away and started bitching out the employee for not stamping something the way she was supposed to on some form. He went on about how this makes the third time he had corrected her on it, why couldn't she remember something so simple when she could handle more difficult tasks with no issues, how many more times should he tell her before he just gives up on her ability to get it right, she's lucky she won't be getting a disciplinary write up over this, she needs to try harder to be a better employee, she needs to get her head out of the clouds and pay more attention to the small things because they're important to... and, well, you get the idea. The employee did a lot of nodding and looking down at her feet while her boss bitched her out. Loudly. In front of customers and other employees.

I HATE when I see shit like that. It's uncalled for. There's no reason to cause a scene like that. It's embarrassing for the employee. It makes you look like a huge asshole. (True colors shining through maybe?) It's awkward for some people who just get to stand there and go on about their business trying to act like nothing is going on out of the ordinary. And most of all, it's unprofessional.

I work a management position in my current job. We have a small staff of employees because it's a small, independently owned restaurant that's 3 months old and we're not in need of a very big staff yet. It's not my first time in a management position either.

Current job and passed management jobs included....

You want to know how many times I've had an employee royally piss me off because of something they did or said? Or something they didn't say or do? Or anything else?

COUNTLESS TIMES. At my current job alone, one particular guy just pisses me off on a regular basis with his carelessness and lazy attitude.

Want to know how many times I've bitched at an employee in front of customers or other employees?

NEVER.

In my opinion, you don't do that shit. If you have a problem with one of your workers, take them aside and privately let them know what the problem is. You don't have to act like you're they're best friend and try to coddle them while you lay out the problem and what you expect to be done about it but there are professional ways to handle things. Berating them in front of a crowd isn't the way to handle it in my opinion. Embarrass them, make them feel awkward and treat them like shit and they won't respect you and won't want to listen to you thus making you that much more frustrated with them.

I have a bit of a temper on me. I'm on the hot headed side and I admit that. I still don't yell. I get frustrated as hell sometimes. It's hard not to when you're managing a group of people and some of those people like to push buttons, like to slack off, like to not do things they're supposed to because they don't want to, etc. When I get really mad about something, I calm down, then I talk to the employee that needs talking to. In private, away from everyone else.

I know some people get in management positions and they turn into assholes. Oooh, you have some power now. They're special now. They can tell you what to do now. You have to listen to anything they have to say. Blah blah power trip blah blah.

Some people just get enjoyment out of belittling other people. Maybe they're just pathetic and enjoy it. Maybe it makes them feel better about themselves. Maybe there are other reasons behind it.

Some people just have a bad day and too much shit builds up until they snap then take it out on someone. Anyone. Whomever pisses them off at the wrong moment.

Still, all of those reasons are bullshit. You don't treat people that way.

This concludes my rant for today. Seems like I've been doing a bit of ranting lately, lol. On the bright side, at least I'm finding some free time to blog? Right? Right?! Right. :D

Happy Thursday!

P.S. There's totally still plenty of time to go donate to the Toys for Tots fundraiser, y'all! :)

P.P.S. My boyfriend and Little Sister will be seeing the new Harry Potter tonight at a special showing at 7 PM. Be jealous. :D I am, since I wanted to go too but have to work instead, haha.

P.P.P.S. Stars play the Sharks tonight. GO STARS!!!!!

P.P.P.P.S. I'm done now, lol. Bye! :D

4 comments:

sarahbear said...

At most every place I've heard of, it's against company policy to discipline employees publicly. I think that there are even some states where it's not allowed too (like mandated lunch breaks/breaks, time off, etc.) The problem is that so many of these people who work minimum wage jobs, particularly the ones who are newest to the work force don't know their bosses aren't allowed to be assholes or they fear that if they report them they will lose their job or be harassed over it.

My sister just called her district manager on her store manager about being reprimanded in front of customers. The manager was written up and he's been extremely nice to her ever since.

As a customer, you can call the store or their home office and report what you saw. Most places have numbers encouraging you to call and let them know how your experience in their store was. If it's not too inconvenient you may can get the names of the employees you saw this happening between and let them know, or describe them. Most reputable companies will address it.

Joker_SATX said...

Agreed! That was totally unprofessional.

Unfortunately, managers like that out number employees 5 to 1.

nitebyrd said...

You're so right. Humiliating an employee in front of staff and customers is just plain wrong. Usually the person doing it a huge idiot that really only knows how to kiss ass of higher ups.

Another Suburban Mom said...

I usually call the manager out on it by saying something really loudly to the employee.